Hotel Jobs In Dubai - Waiter / Waitress F&B Service

Job Details: Location: Dubai Job Type:Food & Beverage, Food & Beverage Waiter Job Level: Non-Management Do you see yourself as a Waiter / Waitress? What's your passion? Whether you're into tennis, diving or karaoke, we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead. In addition to over 1000 bedrooms, the three properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, state-of -the-art gymnasium facilities, and swimming pool facilities. We are looking for confident, sophisticated and internationally-minded people to join over 1200 colleagues who are committed to maintaining the highest standards of luxury, quality and service which define our company. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us. At the moment we're looking for Waiters / Waitresses to join our energetic, enthusiastic and passionate team at our properties. As a Waiter / Waitress, you will ensure that all guests are served to the company standards. You will ensure that the highest standards of hospitality and welcome are demonstrated at all times - Communicate with his/her superior any difficulties, guest comment and other relevant information in order to resolve any difficulty in the best way possible, - Establish and maintain effective employee working relationships - Attend and participate in daily briefings, trainings and other meetings as scheduled. - Prepare in advance food, beverage, material and equipment needed for the service. -Constantly keep updated with all food and beverage knowledge necessary within the department and clean and re-set his/her working area. In return we'll give you a competitive tax-free financial and benefits package, hotel discounts worldwide and the chance to work with a great team of people. You’ll join a team passionate about delivering memorable experiences that make our guests feel special, making our brand a great place to work. Most importantly, we’ll give you Room to be yourself. We are an equal opportunities employer. Qualifications: 1. Previous Food & Beverage Service experience 2. Should be impeccably groomed and presented 3. Excellent English communication skills 4. Work experience in a team environment 5. Ability to work in a rotating shift and dynamic environment 6. Chinese, Arabic and European Language Speakers are encouraged to apply Please send your resume attached with a scan of your current photo to: EMAIL: hotelstaffinternational@gmail.com

Hotel Jobs In United Arab Emirates - Dubai Front Office Manager

Job details: Location: United Arab Emirates - Dubai Job Type: Front Office, Front Office Manager Job Level: Management Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world's tallest building, the largest shopping mall, the iconic Palm Jumeirah and it is a place for those who seek the best the world has to offer. The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience. JOB SUMMARY: - Responsible for all front office functions and staff. - Areas of responsibility include Bell Staff, At Your Service Operations & Guest Services/Front Desk. - Directs and works with managers and associates to successfully execute all front office operations, including guest arrival and departure procedures. - Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department. Experience: - High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area. Skills and Knowledge: Computer Skills - Using computer hardware and software specific to job e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology. Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Operating Procedures - Knowledge of Standard and Local Operating Procedures (SOPs and LSOPs) that apply to job. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Basic Computer Skills - Using basic computer hardware and software e.g., personal computers, word processing software, Internet browsers, etc. Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. Mathematics - Using mathematics to solve problems. Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem. The following are specific responsibilities and contributions critical to the successful performance of the position: Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention. Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors. Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc. Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. Guiding, Directing, and MotivatingSubordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Setting Goals - Establishing challenging, realistic and obtainable goals to guide operation and performance. Supervising Associates - Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence. Managing Daily Operations of the area or department - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. MANAGEMENT COMPETENCIES: Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment. Applied Business Knowledge - Understands market dynamics, enterprise level objectives, financial metrics, and important aspects of the company business; skilled at using business knowledge to anticipate opportunities and risks. Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment. Building Strategic Working Relationships - Skilled at developing and using collaborative relationships to facilitate the accomplishment of work goals. Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization. Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks. Leading Through Vision and Values - Keeps Marriott's values and business strategy at the forefront of decision making and actions. Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently. Strategic Decision Making - Ability to gather and organize information relevant to a long-range goal or vision, develop alternative strategies, and execute a course of action to carry out strategy. Specific Tasks: - Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. - Ensures compliance with all Front Office policies, standards and procedures. - Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. - Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations. - Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. - Solicits associate feedback, utilizes an open door policy, and reviews associate satisfaction results to identify and address associate problems or concerns. - Ensures associates are treated fairly and equitably. - Strives to improve service performance. - Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. - Empowers associates to provide excellent customer service. - Understands the impact of Front Office operations on the Rooms area and overall hotel financial goals. - Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence. - Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. - Ensures recognition of associates is taking place across areas of responsibility. - Communicates performance expectations in accordance with job descriptions for each position and monitors progress. - Manages associate progressive discipline procedures for Front Office Staff. - Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. - Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. - Administers the performance appraisal process for direct report managers. - Interviews and hires managers and hourly associate team members with the appropriate skills and in a timely manner to meet the business needs of the operation. - Celebrates successes and publicly recognizes the contributions of team members. - Responds to and handles guest problems and complaints. - Observes service behaviors of associates and provides feedback to individuals and/or managers. - Manages department controllable expenses to achieve or exceed budgeted goals. - Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. - Responsible for guest profiles in OPERA Please send your resume attached with a scan of your current photo to: EMAIL: hotelstaffinternational@gmail.com

Hotel Jobs In Abu Dhabi - Assistant Butler Manager

Full job details Job Location: United Arab Emirates - Abu Dhabi Job Type: Food & Beverage, Butler, Front Office, Guest Relations Officer Job Level: Management Guest responsibilities: - Responsible for ensuring all guest requirements are met and exceeded through high level of management and proactive leadership. - Recognises all repeat and important guests and build rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs and requirement. - Supervises or directly handles all guest complaints or urgent feedback to ensure maximum guest satisfaction while protecting the company interest. Quality, Systems, Monitoring: Monitor and review Quality Standards for the Department Monitor daily guest questionnaires and GEI results to identify shortfalls and remedy service Analyse LRA results and communicate them to the team and develops Corrective Actions as needed Ensure service standards are consistently reviewed and monitored, and in compliance with company brand standards and 3 rd party inspection standards Complete and update annually Standards and Procedures for the Butler department. Comply with all Corporate and Hotel Standards and Procedures Ensure compliance with legislated health and safety requirements within the workplace. Conduct regular inspections of all areas responsible to guest rooms and heart of operation including maintain a control on the operational stock and requests Establish and maintain standards and procedures of cleanliness standards for all guest rooms, suites and corridors. Team Management: Continuously strives with the team to provide the bespoke and uncompromising services Maintain open line of communication, delegating responsibilities, liaising with other related departments and reporting to senior management Assist BSM in implementing strategies aimed at cost minimisation, productivity maximisation without reduction of consistency and Quality Standards. Conduct development and performance reviews, identifying key personnel for further development and structured career path. Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job effectively. Conduct development and performance reviews, identifying key personnel for further development and structured career path Prepare Departmental Roster for Butlers and Lobby Butlers, Butler Runners and review daily to ensure meeting the business demands at all time Communication: Conduct/Attend daily briefings To effectively implement the Rooms Department objectives such as guest service/ satisfaction targets (GEI). Conducts Hotel / Suite show around when requested by the senior management Report maintenance faults and damage to machines, furniture and fittings in all areas of the hotel to the maintenance department to provide an inspiring example of Rooms citizenship, responsibility and resourcefulness by asserting, protecting and demonstrating the core values of the company commitment to excellence. Make sure the sufficient information is prepared and provided to all guests Make sure the above information is always updated and shared with hotel associates well Conduct duties in a courteous, safe and efficient manner, in accordance with company policies and procedures, ensuring that the highest level of service and communication is maintained. Establish regular internal meetings for sections in the department. Effectively communicate and enforce company rules and regulations. This is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Please send your resume attached with a scan of your current photo to: EMAIL: hotelstaffinternational@gmail.com

Hotel Jobs In Dubai - Front Office Supervisor

Full job details Location: United Arab Emirates-Dubai Job Description Not only close to Dubai's best-loved landmarks,this stunning landmark hotel in a distinctive pyramid shape, merges Asian style with an Egyptian aesthetic. Brilliant contemporary interiors, with 252 rooms and suits, faultless service and 7 superb restaurants and bars. You are provided with opportunities for continuous learning and development throughout your career. We are looking for talented, passionate and dedicated people who will continue the story and become part of our journey. Our core values of Excellence, Respect, Integrity and Caring serve as the guiding principles in everything that we do. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world. If you are looking for a dynamic environment for growth, please join us as : Front Office Supervisor Summary of Responsibilities: Responsibilities and essential job functions include but are not limited to the following: - To consistently provide thoughtful, caring and sincere service - To lead and supervise the Front Office team in all aspects of the department and ensure service standards are followed - To maximize revenues by upselling and following budget guidelines - To handle Guest concerns and react quickly, logging and notifying proper areas - Be fully competent in all reception and cashier duties - To balance operational and Colleague needs - To assist guests regarding hotel facilities in an informative and helpful way - To follow department policies, procedures and service standards - To follow all safety policies - Other duties as assigned Qualifications: • Previous experience in a leadership or supervisory role an asset • Previous PMS experience required • Computer literate in Microsoft Window applications an asset • Must be able to type 25 words per minute • University/College degree in a related discipline an asset • Must possess a professional presentation • Strong interpersonal and problem solving abilities • Highly responsible & reliable • Ability to work well under pressure in a fast paced environment • Ability to work cohesively with fellow colleagues as part of a team • Ability to focus attention on guest needs, remaining calm and courteous at all times Physical aspects of the position include but are not limited to the following: • Frequent standing, walking and sitting throughout shift • Occasional kneeling, pushing, pulling, lifting • Occasional ascending or descending ladders, stairs and ramps Please send your resume attached with a scan of your current photo to: EMAIL: hotelstaffinternational@gmail.com

Hotel Jobs In Zanzibar, Tanzania - Executive Chef

HotelStaff International is an international Hospitality consultancy firm which majors in:  Hotel Staff Recruitment  Hotel Staff Training  Hotel Advisory Services  Hotel Management Services  Pre opening and post opening execution and Management  Hotel Marketing Services Hotel Job Openings In Tanzania, Zanzibar - Culinary European education and training - Ability to set high quality standards - Good team builder, leader and motivator Executive Chef In Zanzibar, Tanzania We are looking for a resort Executive Chef for one of the most pristine destinations in the Indian Ocean on the island of Zanzibar in Tanzania. The property epitomizes and reflects its host nation with its luxurious rooms and villas set within exotic tropical gardens. The property has been a Landmark for some time and a favorite with European travelers. Our client is looking for a young individual with European culinary training and work background and experience in resort operations in countries known for their resorts' high standards. This is an ideal position for a current Executive Sous Chef working in a busy resort operation or having experience in international chain hotels to move to the next level. Great people skills and a solid track record to develop a fine team of culinary professionals is essential. We really want a passionate individual, a culinary professional that has fresh ideas and is quality driven, simply a true Chef who knows how to manage human resources and bring creativity and top quality to the culinary department. The Chef reports directly to the General Manager. A culinary education degree is a must and this should be complemented by some 5-8 years of professional experience. The successful candidates will receive an excellent employment package including a tax-free salary, accommodation, insurance, relocation and yearly ticket to point of hire. We invite applications from individuals who can fulfil the above criteria. Your application should include a detailed CV including a website address to previous employers,with a recent photo and briefly outline your past work experience and achievements. Please send your resume attached with a scan of your current photo to: EMAIL: hotelstaffinternational@gmail.com

Hotel Jobs In Maldives - Resor Manager

HotelStaff International is an international Hospitality consultancy firm which majors in:

 Hotel Staff Recruitment

 Hotel Staff Training

 Hotel Advisory Services

 Hotel Management Services

 Pre opening and post opening execution and Management

 Hotel Marketing Services

Hotel Job Openings In Maldives

Resort Manager

As a Resort Manager, your job will include overlooking the Resort Operations; managing all segments of a resort, including lodging, Engineering, Spa Operations, housekeeping, attractions, and guest services.

About You:

• In order for you to be considered for this role, you will have:
• Minimum of 02 years work experience for a luxury hotel / resort in progressive supervisory and/or management experience in a large scale rooms operation.
• Computer Skills - Demonstrated ability with regard to computer skills, including experience using hotel booking programs, preference given to candidates with knowledge of Opera.
• Has a history of demonstrating confidentiality and tact in business/personnel situations, with excellent verbal communication & interpersonal skills.
• Fluent written and spoken English; 2nd language would be considered an asset
• Experience in working in a resort style operation

ESSENTIAL SKILLS

The required skills and specifications are as follows:

• The person must have the team working skills to do the job.

• He or she should be able to work professionally and flexibly.

• The person must be personable with an outgoing character and hardworking.

• The other required skills for doing the job are excellent numeric, administrative and organizational skills.

MAIN RESPONSIBILITIES

Because Resort Managers are responsible for the day-to-day running of a lodging facility, they must have a broad vision of the facility as well as an attention to detail.

The duties and responsibilities of a resort manager are as follows:

• Working hand in hand with the General Manager
• The main duty of a resort manager is to manage and responsible for resort operations.
• Keeping Housekeeping and Front office under his wings.
• He or she has to manage, train and motivate resort management and the team.
• He or she has to ensure excellent communication between resort management team, and with team members.
• It will be the duty to check all fire safety documentation is in place and adhered to.
• He or she has to ensure health and hygiene standards are met.
• It will be the duty to maintain a high profile within the resort.
• He or she has the responsibility to have regular positive contact with guests throughout their stay.
• It is needed to maintain the coordination with the overseas management team.
• He or she has to make sure that the resort stays within budget.
• He or she is responsible for organizing management team duties and rotas.
• The duty is to monitor overall resort expenditure and completing weekly accounts.
• He or she has to work as an in charge of welcoming resort independent arrivals.
• The manager also has the duty to carrying out disciplinary procedures when necessary and supervision of staff accommodation to ensure standards are being adhered to.

About the Benefits:

This position offers a highly competitive salary and package which includes: shared accommodation, uniform, laundry service, meals, annual flight ticket to your home destination, medical coverage etc

Please send your resume attached with a scan of your current photo to:

EMAIL: hotelstaffinternational@gmail.com

Hotel Staff Jobs In UAE, Dubai

HotelStaff International is a Hospitality consultancy firm which majors in:

 Hotel Staff Recruitment

 Hotel Staff Training

 Hotel Advisory Services

 Hotel Management Services

 Pre opening and post opening execution and Management

 Hotel Marketing Services

Hotel Job Openings In United Arab Emirates, Dubai

Below is a list of current positions available.

  Assistant Outlet Manager

 - Supervise good Guest service and serve Guests according to Hotel standard

 - Identify training needs for the team to maintain professionalism

 - Plan and conduct on and off job training

 - Attend daily briefing or meetings - Monitor sales and cost of outlet

 - Contribute new promotional ideas

 - Monitor duty roster on weekly basis

 - Resolve Guests’ complaints directly

 - Monitor hygiene and cleanliness standards in the outlet

Revenue Manager

- Drive Market share and Revenue Performance through proper pricing and business mix management;
- Develop overall pricing strategy to include all market segments and distribution channels;

- Ensure Group Selective Sell Guidelines (Group rates and Sales allowance) are updated

- Produce accurate forecast on weekly and monthly basis;

- Effectively manage inventory and pricing strategy in all distribution channels including Brand website
- Work with ADRM, to conduct regular price elasticity tests in various market conditions, measure results, and share key learning's
- Validate comp set RevPAR forecast by month to ensure effective soft spot calendar planning

- Develop and update Strategic Sales Plan with the Area/Director of Sales

- Review and analyze STR data on a weekly and monthly basis with Hotel;

- Closely monitor competitive pricing

- Compile weekly performance report to analyze key drivers to market share performance and understand overall effectiveness of strategies
- Complete understanding and effective execution of current and new RM tools, includes PMS, CRS, Third party extranets, Channel Manager, Rate Shopper, Smith Travel reports, Hotelligence Reports, Channel Reports, Pace reports

- Contribute and provide Revenue Management Strategic Vision

Marketing and E-Commerce Executive

- Assist the Director of Sales & Marketing and the Corporate Director of E-Commerce in developing and increasing traffic through social media..
- Assist Commerce in evaluating the performance of our branded website.

- Give suggestions for how to promote and improve the presence of the hotel on the web.

- Monitor, implement and execute the active presence of the property on all Social Media.

- Develop the e-newsletters and any other online advertising mediums pertaining to the property in addition to handling its presence on partners’ e-newsletters.
- Conduct regular quality assurance audits on the hotel’s descriptive content & images to ensure parity on all channels and integrity with brand website.
- Monitor and assess the property’s reviews on online portals .

- Assist in increasing direct internet traffic and drive online production.

- Assist in evaluating the online presence and rate position of immediate competitors.

- Assist the Director of Sales & Marketing in monitoring and implementing the full year Online Marketing and advertising plan.

- Assist the Director of Sales & Marketing in preparing all Marketing content for digital and print media platforms.

Painter

- Carry out all preparation works and decorate all ceilings and walls within the property

- Prepare and decorate all woodwork

- Strip and prepare all walls to take new wall paper as and when instructed to do so

- Repair and maintain existing wall coverings

- Carry out preventive maintenance schedules for all decorating jobs as directed by your superiors

Kitchen Technician

- Ensure that all kitchen equipment’s are properly maintained

- Perform preventive maintenance and completes the turn-over quickly and efficiently

- Respond to breakdowns of equipment’s and being available in case of emergency and applying the appropriate action as per Hotel policy and standards
- Ensure to be available in case of emergency

- Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety

- Comply with the hotel environmental, health and safety policies and procedures

Telephone Operator

- Receive each guest call in a professional manner

- Maintain effective communication with all related department

- Handle every query in a polite manner

- Ensure guests are greeted by name upon calling

- Maintain an up to date knowledge of the hotel and local services

- Maintain an awareness of guest profile through the Opera guest profile system

- Complete management’s long distance call vouchers and record them on the traffic sheet

- Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard
- Ensure resulting in fast and efficient transferring of internal and external calls

- Take messages for guests and management as per the required standard.

Waiter/ Waitress

- Perform all necessary tasks to service food & beverage

- Greet and seat customers and serve them in a professional way

- Acquire knowledge of the menu of the assigned outlet in order to assist and provide advice to guests
- Consistently monitor quality of food & beverage being served - Practice good customer relations

- Responsible for maintaining hygiene and cleanliness standards in the outlet

- Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)

- Ensure minimum wastage, breakage and spoilage

- Actively use up selling techniques to exceed guest expectations and increase revenue

Housekeeping Attendant

 - Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately
- Clean rooms and bathrooms

- Keep fire exits and stair ways clear of any obstruction

- Check and report any maintenance work required immediately

- Pick up any litter from corridors and pathways

- Vacuum carpet, dust and wipe furniture, empty ashtrays and wastebaskets

- Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal

- Replenish bathroom supplies and room supplies

- Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary

- Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times

- Remove Room Service tray and trolley from guestroom and corridors

- Inform valet service to collect guests clothes for laundry, dry cleaning or pressing services

Please send your resume attached with a scan of your current photo to:

EMAIL: hotelstaffinternational@gmail.com