Hotel Jobs In Dubai - Guest Experience Manager

Position Vacant: Guest Experience Manager

Location: Dubai, UAE

Job Type: Front Office

Job Level: Management

 - The Guest Experience Manger is responsible for continual improvement of the quality assurance systems in place in order to achieve the quality objective.

 - He/She will oversee the application of the service and behavioural standards and supervise the maintenance of departmental operating procedures, in line with brands specification.

 - He/She will review and answer the guest satisfaction comments.

 - He/She will analyze the comments surveys and scores and will be a driving force for a change and betterment, providing support to department heads to identify key areas of improvement and plan adequate actions.

 - Proven experience of at least 1 year in Managerial level, preferably within rooms division or other operational departments is required.

 - Fluency in English, both oral and written is mandatory. Additional knowledge of Arabic would be an advantage.

 - The candidate has be a good presenter with a good understanding of how to use Excel, PPT, coupled with knowledge of quality management systems.

The Hotel brand is based on three core values guaranteed by each employee every day:

 - A Passion for Excellence - Essence of Pleasure - Spirit of Openness. Through their actions and know-how, the Men and Women that are the creators of this luxury brand, offer clients a highly personalised service.

By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.

 The brand values are also at the heart of the communication between employees.

 It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the brand spirit in the hotels and headquarters.

Skills Level of Education: Bachelor / Licence

Areas of study: Hospitality Management

Professional experiences: 1 to 2 years Essential Languages: English (Primary tongue)

Please send your resume attached with a scan of your current photo to: 

EMAIL: hotelstaffinternational@gmail.com

Hotel Jobs In Abu Dhabi - Assistant Butler Manager

Full job details Job Location: United Arab Emirates - Abu Dhabi Job Type: Food & Beverage, Butler, Front Office, Guest Relations Officer Job Level: Management Guest responsibilities: - Responsible for ensuring all guest requirements are met and exceeded through high level of management and proactive leadership. - Recognises all repeat and important guests and build rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs and requirement. - Supervises or directly handles all guest complaints or urgent feedback to ensure maximum guest satisfaction while protecting the company interest. Quality, Systems, Monitoring: Monitor and review Quality Standards for the Department Monitor daily guest questionnaires and GEI results to identify shortfalls and remedy service Analyse LRA results and communicate them to the team and develops Corrective Actions as needed Ensure service standards are consistently reviewed and monitored, and in compliance with company brand standards and 3 rd party inspection standards Complete and update annually Standards and Procedures for the Butler department. Comply with all Corporate and Hotel Standards and Procedures Ensure compliance with legislated health and safety requirements within the workplace. Conduct regular inspections of all areas responsible to guest rooms and heart of operation including maintain a control on the operational stock and requests Establish and maintain standards and procedures of cleanliness standards for all guest rooms, suites and corridors. Team Management: Continuously strives with the team to provide the bespoke and uncompromising services Maintain open line of communication, delegating responsibilities, liaising with other related departments and reporting to senior management Assist BSM in implementing strategies aimed at cost minimisation, productivity maximisation without reduction of consistency and Quality Standards. Conduct development and performance reviews, identifying key personnel for further development and structured career path. Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job effectively. Conduct development and performance reviews, identifying key personnel for further development and structured career path Prepare Departmental Roster for Butlers and Lobby Butlers, Butler Runners and review daily to ensure meeting the business demands at all time Communication: Conduct/Attend daily briefings To effectively implement the Rooms Department objectives such as guest service/ satisfaction targets (GEI). Conducts Hotel / Suite show around when requested by the senior management Report maintenance faults and damage to machines, furniture and fittings in all areas of the hotel to the maintenance department to provide an inspiring example of Rooms citizenship, responsibility and resourcefulness by asserting, protecting and demonstrating the core values of the company commitment to excellence. Make sure the sufficient information is prepared and provided to all guests Make sure the above information is always updated and shared with hotel associates well Conduct duties in a courteous, safe and efficient manner, in accordance with company policies and procedures, ensuring that the highest level of service and communication is maintained. Establish regular internal meetings for sections in the department. Effectively communicate and enforce company rules and regulations. This is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Please send your resume attached with a scan of your current photo to: EMAIL: hotelstaffinternational@gmail.com