Hotel Jobs In Saudi Arabia - Director of Sales and Marketing - Luxury Hotel

HotelStaff International is an international Hospitality consultancy firm which majors in:  Hotel Staff Recruitment  Hotel Staff Training  Hotel Advisory Services  Hotel Management Services  Pre opening and post opening execution and Management  Hotel Marketing Services Hotel Job Openings In - Saudi Arabia Director of Sales and Marketing - Luxury Hotel Salary: Up to US$66,000 p.a. Net + Expat Benefits Location: Saudi Arabia Candidate must be presently based in Middle-East with extensive sales and marketing experience gained within luxury 5 star hotels Our client is managing a well-known 5-star hotel in Saudi Arabia. The hotel caters to leisure and business travelers, discerning high net-worth guests, VIPs, celebrities and government dignitaries. To improve the hotel’s market share within the Middle-East region and target new business from overseas clients/guests, we are now looking for a highly dedicated and an out-of-the-box visionary to work as the Director of Sales and Marketing for this luxury property. Candidate Background: - Candidate must be currently holding the position of Director of Sales and Marketing and have experience of over 5 years in the present position - Must have experience within an international branded five-star hotel with over 200 rooms and large F&B facilities - Must be a dynamic, go-getter who has a solid history of adding value and bringing in new business - Must be able to review and develop existing revenue streams - An excellent communicator - Ability to speak Arabic will be a big plus - Must have exceptional and good Middle East experience - this is non-negotiable - Strong leadership skills, with the ability to develop and implement new strategies - Enhance business needs with the ability to screen potential new business prospects and achieve high turnover at all times - Strong understanding of the current market trends - Ability to make sound business decisions that will benefit the company’s growth - Set goals, plans and prioritize goals for sales tea - Planning, directing, organizing and administration of all Sales & Marketing operations - Develop and maintain maximum profitability - Possess excellent strategic intelligence, and financial acumen - Direct the reservations & revenue teams’ programs/activities/ corporate communications, as well as facilitate client development - Must be able to design and implement Annual Business Plan and Budget - Prepare critical business analysis, policies & procedures and standard performance benchmarks - Participate in overseas events/functions/exhibitions necessary to improve the brand’s footprint and market share - Improve the hotel’s reach in government networks to develop more business from the government market segment - Have sound knowledge of various mainstream hotel systems/software programs - Have aggressive and effective selling skills and be responsible in achieving forecasted targets for all accounts Be self-reliant, work with minimum control, supervision, and direction Please send your resume attached with a scan of your current photo to: EMAIL: hotelstaffinternational@gmail.com

Hotel Jobs In Australia - Front Office Manager

HotelStaff International is an international Hospitality consultancy firm which majors in:  Hotel Staff Recruitment  Hotel Staff Training  Hotel Advisory Services  Hotel Management Services  Pre opening and post opening execution and Management  Hotel Marketing Services Vacant Position: Front Office Manager A position has fallen vacant in Australia. - Stunning Luxury Island Resort in Australia - Challenging Hands on role. - Fantastic Career & Lifestyle Opportunity! Our client operates a leading small luxury resort in Australia. It is known for its high standards and the exceptional service delivered to its discerning clientele. It features all the facilities and trappings one would expect in a quality resort property. The ambiance is relaxed, chic and cool, where guests can either partake in exciting resort activities or just chill and recharge. They now seek a special individual to join their team as Front Office Manager. The ideal candidate will have a love of people and a desire to create unique experiences for the high-end clientele. They will have a dynamic personality and a hands-on approach with the appropriate hospitality background and skills to match. The key requirements and position information are as follows: - The position is most suitable for a current Front Office Manager, or an Assistant FOM ready to progress - Reporting to the Executive Assistant Manager, this position will be responsible for all aspects of the Front Office and Guest relations departments. - Good all round operational knowledge in rooms departments. - Strong planning and admin skills to handle the unique logistic of the location. - A background in quality hotels, resorts or exclusive lodges would be ideal. - Experience in remote or island locations would be well regarded but is not essential. - A people person, outgoing with great communication skills. - A hands-on leader who is able to guide, mentor and motivate the team. - A guest service champion, able to drive high operating performance and personalised guest service in equal measure. - Experience with Opera PMS highly regarded This is a great opportunity to join this quality resort company and develop your career whilst experiencing a unique location and lifestyle. Your application should include a cover letter and detailed CV, briefly outlining your past work experience and achievements. Please also provide 3 referees including email addresses and your salary expectation. Please send your resume attached with a scan of your current photo to: EMAIL: hotelstaffinternational@gmail.com

Hotel Jobs In Abu Dhabi, UAE - Assistant Director of Front Office

HotelStaff International is an international Hospitality consultancy firm which majors in:  Hotel Staff Recruitment  Hotel Staff Training  Hotel Advisory Services  Hotel Management Services  Pre opening and post opening execution and Management  Hotel Marketing Services Hotel Job Openings In Abu Dhabi, UAE Assistant Director of Front Office A position has fallen vacant in Abu Dhabi, UAE Job Description For our pre-opening Hotel we are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as: •Monitor Front Office colleagues to ensure guests receive prompt, warm attention and personal recognition •Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them •Establish and maintain effective colleague relations •Assist the Director of Front Office in colleague related matters such as appraising and consulting •Assist in the preparation of statistical, performance and forecast reports as necessary in order to facilitate annual budget and strategic plan preparation and provide management with marketing information •Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget. Education, Qualifications & Experiences - You should ideally have a degree in the hospitality field with at least three years previous experiences in the Front Office Department within a hotel environment. - You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. - You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded. The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others. You have the ability to develop and build relationships easily, while possessing following additional competencies: - Understanding the Business - Influencing Outcomes - Planning for Business - Team Building - Valuing Diversity - Leading People - Adaptability - Drive for Results - Customer Focus - Managing Operations - Beach Rotana at a glance Job Details Job Location: Abu Dhabi, UAE Department: Front Office Employment Status: Full time Employment Type: Management Manages Others: Yes Number of Vacancies: 1 Please send your resume attached with a scan of your current photo to: EMAIL: hotelstaffinternational@gmail.com

Hotel Jobs In Zanzibar, Tanzania - Executive Chef

HotelStaff International is an international Hospitality consultancy firm which majors in:  Hotel Staff Recruitment  Hotel Staff Training  Hotel Advisory Services  Hotel Management Services  Pre opening and post opening execution and Management  Hotel Marketing Services Hotel Job Openings In Tanzania, Zanzibar - Culinary European education and training - Ability to set high quality standards - Good team builder, leader and motivator Executive Chef In Zanzibar, Tanzania We are looking for a resort Executive Chef for one of the most pristine destinations in the Indian Ocean on the island of Zanzibar in Tanzania. The property epitomizes and reflects its host nation with its luxurious rooms and villas set within exotic tropical gardens. The property has been a Landmark for some time and a favorite with European travelers. Our client is looking for a young individual with European culinary training and work background and experience in resort operations in countries known for their resorts' high standards. This is an ideal position for a current Executive Sous Chef working in a busy resort operation or having experience in international chain hotels to move to the next level. Great people skills and a solid track record to develop a fine team of culinary professionals is essential. We really want a passionate individual, a culinary professional that has fresh ideas and is quality driven, simply a true Chef who knows how to manage human resources and bring creativity and top quality to the culinary department. The Chef reports directly to the General Manager. A culinary education degree is a must and this should be complemented by some 5-8 years of professional experience. The successful candidates will receive an excellent employment package including a tax-free salary, accommodation, insurance, relocation and yearly ticket to point of hire. We invite applications from individuals who can fulfil the above criteria. Your application should include a detailed CV including a website address to previous employers,with a recent photo and briefly outline your past work experience and achievements. Please send your resume attached with a scan of your current photo to: EMAIL: hotelstaffinternational@gmail.com

Hotel Jobs In Malaysia - Hotel Operations Manager/Director of Human Resource & Director of Sales & Marketing

HotelStaff International is an international Hospitality consultancy firm which majors in:

 Hotel Staff Recruitment

 Hotel Staff Training

 Hotel Advisory Services

 Hotel Management Services

 Pre opening and post opening execution and Management

 Hotel Marketing Services

Hotel Job Openings In Pulau Pinang - Malaysia

Hotel Operations Manager/Director of Human Resource & Director of Sales & Marketing

A position has fallen vacant in Pulau Pinang - Malaysia

THE ROLE

• Oversees the overall day-to-day hotel operations to a five-star standard, including Revenue Management, Housekeeping, F&B, Front Office and all aspects of guest services
• To ensure up-keeping of the hotel’s status as a luxury and unique boutique accommodation.
• Plans, directs and executes promotional and special stay packages with external online hotel booking websites, tour agencies, credit card companies and corporate sales. This includes revenue management, monitoring the online/email bookings, booking engines and implement strategies to continuously improve the revenue of the hotel.
• Ensures the highest quality of Food and Beverage services are given to customers, including working with the chefs to plan and provide superior fine dining customer experiences.
• Improves and expands on the existing standard operating procedures and policies, with the consultation of the company's Head of Hospitality Division.
• Oversees overall aspects of sufficiency of staff force, daily duty roster and staff training.
• Ensures that the outlet operational budget is strictly adhered to and all costs are strictly monitored/ controlled.
• Handles and resolves management / operation problems in a professional manner, ensuring prompt actions at all times.

CANDIDATE PROFILE

• Single and preferably Chinese speaking
• With at least 3 years of experience at a managerial level within a five-star F&B operation (international hotel brand preferred)
• Educated to a Degree level in Hotel Management
• Practical hands on F&B service skills
• Strong leadership and organization skills

Director of Human Resources

As the Director of Human Resources you will be fully responsible for the Human Resources, Training, and Transportation of the hotel, ensuring the service pertaining to the sense of arrival, stay and departure of all employees is of the upmost and highest of standards, whilst appropriately scheduling employees based on achieving financial budgets.

A high level of attention to detail for the quality and presentation of employees, so as to ensure exceptional guest experiences driven by imagination and consistency.

To lead and train a multi-cultural team of 108, by showing inspirational leadership and creating self motivation.

Specific role responsibilities but not limited to:

THE ROLE

• To drive the cultures of “Teamwork” and “Guest Service” throughout the hotel
• To be the custodian of employee recruiting, selecting, counseling, coaching, and disciplining
• To review and monitor HR KPI's (employee absenteeism, employee turnover, employee training, etc) and initiate appropriate action within the departments
• To keep the Head of Hospitality abreast timely of all key employee matters
• To maintain all HR forms in a professional and uniformed manner
• To ensure all positions have an up to date and relevant Job Description in line with the SOP’s
• To act on recruiting requests immediately and ensure timely hiring for departments
• To build and maintain a strong rapport with local and foreign recruitment agents
• To arrange recruitment days/trips when necessary
• To ensure timely renewal of employee visas and approval of bulk visas for recruiting purposes
• To ensure proper administration of all employee files
• To safeguards all employee documents in particular their passports and work permits
• To ensure the employee Handbook is up to date and relevant
• To ensure that a Hotel Orientation Program is in place and delivered by HR to all new employees and also that a Departments Orientation Program has been established in each department
• To ensure that employee probation and annual appraisal reviews are properly completed and timely submitted by the department heads
• To administer the disciplinary procedures and ensure strict abidance
• To ensure all employee’s that leave employment have exit interviews and act on information that is provided to improve the work environment and reduce employee turnover
• To prepare the departmental budget that correctly reflects the hotel’s business plan
• To be fully responsible for the strict compliance with the set manning guides on headcount and salaries
• To coordinate with the Financial Controller the timely submission of monthly payroll data including overtime and absence reports
• To work with the Financial Controller and department heads to constantly look for payroll efficiencies that do not affect guest service standards
• To assist in building employee morale and reducing turnover throughout all departments
• To ensure the hotel is compliant with all local and statutory employment regulations
• To be fully responsible for employee transport
• To monitor employee sick leave, absenteeism and punctuality
• To constantly review employee benefits with local suppliers
• To work with local charities where the hotel employees can assist
• To manage the Employee Opinion Survey and follow-up on findings to improve the work environment
• To assist in arranging annual management workshops/retreats
• To coordinate and arrange employee related social activities
• To arrange the annual employee party and awards
• To undertake daily walkabouts of the hotel engaging with as many employees as possible
• To randomly attend monthly departmental meetings
• To maintain an awareness of competitor HR activities and best practices

       TRAINING

• To ensure that guest (internal and external) service is delivered in line with the companys’ service philosophy and standards at all times
• To drive the culture of daily training, with a high emphasis on guest service, throughout all departments
• To implement training and development strategies to continuously improve performance and guest service
• To work with a third party training company along with the Training Manager in developing enticing, exciting and effective training programs/courses/sessions
• To coordinate and liaise with all department heads for personal training and HR issues
• To build a strong career and succession planning system to retain and develop talent

        SECURITY

• To ensure the security of all employees is a daily practice and is upheld
• To ensure the relevant security levels are in place at all times throughout the hotel
• To ensure the appropriate emergency response programs are established, understood, regularly trained and fully functional
• To ensure the H&S of all employees and guests is maintained

Eligible applicants must have either 2 years experience as a Director of Human Resources OR 4 years experience as a Human Resources Manager in a 5 star hotel and meet at least two of the following prerequisites:

1. 35-45 years of age Malaysian Nationals  
2. Previously been involved in a Hotel opening
3. Previously managed all aspects of Human Resources as outlined above

Director of Sales & Marketing

As the Director of Sales & Marketing you will be fully responsible for Sales & Marketing, Public Relations and Revenue Management for the entire hotel (Rooms and F&B), ensuring appropriate media coverage and achievement of financial budgets.

A high level of attention to detail for the quality, planning and acquiring of business in advance, so as to ensure exceptional guest experiences driven by knowledge of the market and those that shape it.

To lead and train a team, by showing inspirational leadership and creating self-motivation.

Specific role responsibilities but not limited to:

SALES

• To prepare the hotel’s annual sales and marketing plan
• To prepare the departmental budget that correctly reflects the hotel’s business plan
• To implement the hotel’s sales and marketing plan and execute the sales programmes and activities within it
• Spearhead the direction of all sales and marketing initiatives for the Hospitality division for the Group.
• Achieving the agreed revenue targets for the properties, coach and continue to develop a dynamic team, drive growth in MICE business, foster strong client relationships to secure and retain clients, as well as establish, review and implement any systems necessary to ensure the efficient and effective operation of the department.
• Improve the companys’ presence through the introduction of Web, Social Media and Brand development with the ability to connect with other markets segments.
• Ensure hotel meets or exceeds budgeted goals.
• Direct the Sales & Marketing team to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
• Works with management team to create and implement a sales and marketing plan addressing revenue, customers and the market for the segment
• Maintain and promote a team work environment with effective and clear communication amongst co-workers.
• Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office coverage.
• Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard.
• Creating a focus on attracting new business.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Responsible for the training of sales managers and staff.
• Follow and promote hotel standards with guests, co-workers.
• Evaluates and drives the hotel’s participation in the various sales channels, Market Sales, Event Booking Centres, electronic lead channels, etc.

MARKETING & COMMUNICATIONS

• To develop marketing initiatives, promotions, packages and ad campaigns to ensure successful customer response and positively impact market yield and RevPAR
• To be fully responsible for the hotel’s direct mailing list and ensure constant up-dating thereof
• To identify public relations opportunities and coordinate activities to augment the overall marketing communication strategy
• To develop strong community and public relations by maintaining hotel participation in local, regional and national tradeshows and client events
• To implement and maintain informative and imaginative Social Media.
• To work with publishing houses, reviewers, bloggers and journalists to ensure timely and reviews and articles of the hotel
• To be the caretaker and ensure photography of the hotel is up to date and of a high level
• To support the General Manager by coordinating crisis communications

REVENUE MANAGEMENT

• To prepare the hotel’s annual rooms revenue budget
• To meet or exceed budgeted RevPAR for the hotel
• To develop with the Revenue Manager the revenue management and rate strategy initiatives to maximize revenue goals
• To accurately forecast occupancy changes based on changing market conditions (additions to supply and demand, etc.) and redirect selling activities to maximize revenues

Eligible applicants must have either 2 years experience as a Director of S&M OR 4 years experience as an Assistant Director of S&M in a 4 or 5 star hotels, must have worked in Malaysia, and meet at least one of the following prerequisites:

1. Previously been involved in a Hotel opening
2. Previously worked in a senior role in at least 2 other equivalent properties

Summary

Leader Asia-Pacific Sdn Bhd aims to provide an experience that enlivens the senses, instills well-being and fulfills even the unexpressed wishes and needs of guests. Anticipating and satisfying needs of guests driven by imagination, knowledge and generosity are second nature.

Please send your resume attached with a scan of your current photo to:

EMAIL: hotelstaffinternational@gmail.com

Hotel Staff Jobs In UAE, Dubai

HotelStaff International is a Hospitality consultancy firm which majors in:

 Hotel Staff Recruitment

 Hotel Staff Training

 Hotel Advisory Services

 Hotel Management Services

 Pre opening and post opening execution and Management

 Hotel Marketing Services

Hotel Job Openings In United Arab Emirates, Dubai

Below is a list of current positions available.

  Assistant Outlet Manager

 - Supervise good Guest service and serve Guests according to Hotel standard

 - Identify training needs for the team to maintain professionalism

 - Plan and conduct on and off job training

 - Attend daily briefing or meetings - Monitor sales and cost of outlet

 - Contribute new promotional ideas

 - Monitor duty roster on weekly basis

 - Resolve Guests’ complaints directly

 - Monitor hygiene and cleanliness standards in the outlet

Revenue Manager

- Drive Market share and Revenue Performance through proper pricing and business mix management;
- Develop overall pricing strategy to include all market segments and distribution channels;

- Ensure Group Selective Sell Guidelines (Group rates and Sales allowance) are updated

- Produce accurate forecast on weekly and monthly basis;

- Effectively manage inventory and pricing strategy in all distribution channels including Brand website
- Work with ADRM, to conduct regular price elasticity tests in various market conditions, measure results, and share key learning's
- Validate comp set RevPAR forecast by month to ensure effective soft spot calendar planning

- Develop and update Strategic Sales Plan with the Area/Director of Sales

- Review and analyze STR data on a weekly and monthly basis with Hotel;

- Closely monitor competitive pricing

- Compile weekly performance report to analyze key drivers to market share performance and understand overall effectiveness of strategies
- Complete understanding and effective execution of current and new RM tools, includes PMS, CRS, Third party extranets, Channel Manager, Rate Shopper, Smith Travel reports, Hotelligence Reports, Channel Reports, Pace reports

- Contribute and provide Revenue Management Strategic Vision

Marketing and E-Commerce Executive

- Assist the Director of Sales & Marketing and the Corporate Director of E-Commerce in developing and increasing traffic through social media..
- Assist Commerce in evaluating the performance of our branded website.

- Give suggestions for how to promote and improve the presence of the hotel on the web.

- Monitor, implement and execute the active presence of the property on all Social Media.

- Develop the e-newsletters and any other online advertising mediums pertaining to the property in addition to handling its presence on partners’ e-newsletters.
- Conduct regular quality assurance audits on the hotel’s descriptive content & images to ensure parity on all channels and integrity with brand website.
- Monitor and assess the property’s reviews on online portals .

- Assist in increasing direct internet traffic and drive online production.

- Assist in evaluating the online presence and rate position of immediate competitors.

- Assist the Director of Sales & Marketing in monitoring and implementing the full year Online Marketing and advertising plan.

- Assist the Director of Sales & Marketing in preparing all Marketing content for digital and print media platforms.

Painter

- Carry out all preparation works and decorate all ceilings and walls within the property

- Prepare and decorate all woodwork

- Strip and prepare all walls to take new wall paper as and when instructed to do so

- Repair and maintain existing wall coverings

- Carry out preventive maintenance schedules for all decorating jobs as directed by your superiors

Kitchen Technician

- Ensure that all kitchen equipment’s are properly maintained

- Perform preventive maintenance and completes the turn-over quickly and efficiently

- Respond to breakdowns of equipment’s and being available in case of emergency and applying the appropriate action as per Hotel policy and standards
- Ensure to be available in case of emergency

- Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety

- Comply with the hotel environmental, health and safety policies and procedures

Telephone Operator

- Receive each guest call in a professional manner

- Maintain effective communication with all related department

- Handle every query in a polite manner

- Ensure guests are greeted by name upon calling

- Maintain an up to date knowledge of the hotel and local services

- Maintain an awareness of guest profile through the Opera guest profile system

- Complete management’s long distance call vouchers and record them on the traffic sheet

- Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard
- Ensure resulting in fast and efficient transferring of internal and external calls

- Take messages for guests and management as per the required standard.

Waiter/ Waitress

- Perform all necessary tasks to service food & beverage

- Greet and seat customers and serve them in a professional way

- Acquire knowledge of the menu of the assigned outlet in order to assist and provide advice to guests
- Consistently monitor quality of food & beverage being served - Practice good customer relations

- Responsible for maintaining hygiene and cleanliness standards in the outlet

- Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)

- Ensure minimum wastage, breakage and spoilage

- Actively use up selling techniques to exceed guest expectations and increase revenue

Housekeeping Attendant

 - Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately
- Clean rooms and bathrooms

- Keep fire exits and stair ways clear of any obstruction

- Check and report any maintenance work required immediately

- Pick up any litter from corridors and pathways

- Vacuum carpet, dust and wipe furniture, empty ashtrays and wastebaskets

- Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal

- Replenish bathroom supplies and room supplies

- Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary

- Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times

- Remove Room Service tray and trolley from guestroom and corridors

- Inform valet service to collect guests clothes for laundry, dry cleaning or pressing services

Please send your resume attached with a scan of your current photo to:

EMAIL: hotelstaffinternational@gmail.com