Hotel Jobs In United Arab Emirates - Dubai Front Office Manager

Job details: Location: United Arab Emirates - Dubai Job Type: Front Office, Front Office Manager Job Level: Management Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world's tallest building, the largest shopping mall, the iconic Palm Jumeirah and it is a place for those who seek the best the world has to offer. The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience. JOB SUMMARY: - Responsible for all front office functions and staff. - Areas of responsibility include Bell Staff, At Your Service Operations & Guest Services/Front Desk. - Directs and works with managers and associates to successfully execute all front office operations, including guest arrival and departure procedures. - Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department. Experience: - High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area. Skills and Knowledge: Computer Skills - Using computer hardware and software specific to job e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology. Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Operating Procedures - Knowledge of Standard and Local Operating Procedures (SOPs and LSOPs) that apply to job. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Basic Computer Skills - Using basic computer hardware and software e.g., personal computers, word processing software, Internet browsers, etc. Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. Mathematics - Using mathematics to solve problems. Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem. The following are specific responsibilities and contributions critical to the successful performance of the position: Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention. Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors. Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc. Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. Guiding, Directing, and MotivatingSubordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Setting Goals - Establishing challenging, realistic and obtainable goals to guide operation and performance. Supervising Associates - Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence. Managing Daily Operations of the area or department - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. MANAGEMENT COMPETENCIES: Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment. Applied Business Knowledge - Understands market dynamics, enterprise level objectives, financial metrics, and important aspects of the company business; skilled at using business knowledge to anticipate opportunities and risks. Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment. Building Strategic Working Relationships - Skilled at developing and using collaborative relationships to facilitate the accomplishment of work goals. Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization. Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks. Leading Through Vision and Values - Keeps Marriott's values and business strategy at the forefront of decision making and actions. Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently. Strategic Decision Making - Ability to gather and organize information relevant to a long-range goal or vision, develop alternative strategies, and execute a course of action to carry out strategy. Specific Tasks: - Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. - Ensures compliance with all Front Office policies, standards and procedures. - Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. - Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations. - Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. - Solicits associate feedback, utilizes an open door policy, and reviews associate satisfaction results to identify and address associate problems or concerns. - Ensures associates are treated fairly and equitably. - Strives to improve service performance. - Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. - Empowers associates to provide excellent customer service. - Understands the impact of Front Office operations on the Rooms area and overall hotel financial goals. - Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence. - Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. - Ensures recognition of associates is taking place across areas of responsibility. - Communicates performance expectations in accordance with job descriptions for each position and monitors progress. - Manages associate progressive discipline procedures for Front Office Staff. - Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. - Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. - Administers the performance appraisal process for direct report managers. - Interviews and hires managers and hourly associate team members with the appropriate skills and in a timely manner to meet the business needs of the operation. - Celebrates successes and publicly recognizes the contributions of team members. - Responds to and handles guest problems and complaints. - Observes service behaviors of associates and provides feedback to individuals and/or managers. - Manages department controllable expenses to achieve or exceed budgeted goals. - Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. - Responsible for guest profiles in OPERA Please send your resume attached with a scan of your current photo to: EMAIL: hotelstaffinternational@gmail.com