Hotel Jobs In Malaysia - Hotel Operations Manager/Director of Human Resource & Director of Sales & Marketing

HotelStaff International is an international Hospitality consultancy firm which majors in:

 Hotel Staff Recruitment

 Hotel Staff Training

 Hotel Advisory Services

 Hotel Management Services

 Pre opening and post opening execution and Management

 Hotel Marketing Services

Hotel Job Openings In Pulau Pinang - Malaysia

Hotel Operations Manager/Director of Human Resource & Director of Sales & Marketing

A position has fallen vacant in Pulau Pinang - Malaysia

THE ROLE

• Oversees the overall day-to-day hotel operations to a five-star standard, including Revenue Management, Housekeeping, F&B, Front Office and all aspects of guest services
• To ensure up-keeping of the hotel’s status as a luxury and unique boutique accommodation.
• Plans, directs and executes promotional and special stay packages with external online hotel booking websites, tour agencies, credit card companies and corporate sales. This includes revenue management, monitoring the online/email bookings, booking engines and implement strategies to continuously improve the revenue of the hotel.
• Ensures the highest quality of Food and Beverage services are given to customers, including working with the chefs to plan and provide superior fine dining customer experiences.
• Improves and expands on the existing standard operating procedures and policies, with the consultation of the company's Head of Hospitality Division.
• Oversees overall aspects of sufficiency of staff force, daily duty roster and staff training.
• Ensures that the outlet operational budget is strictly adhered to and all costs are strictly monitored/ controlled.
• Handles and resolves management / operation problems in a professional manner, ensuring prompt actions at all times.

CANDIDATE PROFILE

• Single and preferably Chinese speaking
• With at least 3 years of experience at a managerial level within a five-star F&B operation (international hotel brand preferred)
• Educated to a Degree level in Hotel Management
• Practical hands on F&B service skills
• Strong leadership and organization skills

Director of Human Resources

As the Director of Human Resources you will be fully responsible for the Human Resources, Training, and Transportation of the hotel, ensuring the service pertaining to the sense of arrival, stay and departure of all employees is of the upmost and highest of standards, whilst appropriately scheduling employees based on achieving financial budgets.

A high level of attention to detail for the quality and presentation of employees, so as to ensure exceptional guest experiences driven by imagination and consistency.

To lead and train a multi-cultural team of 108, by showing inspirational leadership and creating self motivation.

Specific role responsibilities but not limited to:

THE ROLE

• To drive the cultures of “Teamwork” and “Guest Service” throughout the hotel
• To be the custodian of employee recruiting, selecting, counseling, coaching, and disciplining
• To review and monitor HR KPI's (employee absenteeism, employee turnover, employee training, etc) and initiate appropriate action within the departments
• To keep the Head of Hospitality abreast timely of all key employee matters
• To maintain all HR forms in a professional and uniformed manner
• To ensure all positions have an up to date and relevant Job Description in line with the SOP’s
• To act on recruiting requests immediately and ensure timely hiring for departments
• To build and maintain a strong rapport with local and foreign recruitment agents
• To arrange recruitment days/trips when necessary
• To ensure timely renewal of employee visas and approval of bulk visas for recruiting purposes
• To ensure proper administration of all employee files
• To safeguards all employee documents in particular their passports and work permits
• To ensure the employee Handbook is up to date and relevant
• To ensure that a Hotel Orientation Program is in place and delivered by HR to all new employees and also that a Departments Orientation Program has been established in each department
• To ensure that employee probation and annual appraisal reviews are properly completed and timely submitted by the department heads
• To administer the disciplinary procedures and ensure strict abidance
• To ensure all employee’s that leave employment have exit interviews and act on information that is provided to improve the work environment and reduce employee turnover
• To prepare the departmental budget that correctly reflects the hotel’s business plan
• To be fully responsible for the strict compliance with the set manning guides on headcount and salaries
• To coordinate with the Financial Controller the timely submission of monthly payroll data including overtime and absence reports
• To work with the Financial Controller and department heads to constantly look for payroll efficiencies that do not affect guest service standards
• To assist in building employee morale and reducing turnover throughout all departments
• To ensure the hotel is compliant with all local and statutory employment regulations
• To be fully responsible for employee transport
• To monitor employee sick leave, absenteeism and punctuality
• To constantly review employee benefits with local suppliers
• To work with local charities where the hotel employees can assist
• To manage the Employee Opinion Survey and follow-up on findings to improve the work environment
• To assist in arranging annual management workshops/retreats
• To coordinate and arrange employee related social activities
• To arrange the annual employee party and awards
• To undertake daily walkabouts of the hotel engaging with as many employees as possible
• To randomly attend monthly departmental meetings
• To maintain an awareness of competitor HR activities and best practices

       TRAINING

• To ensure that guest (internal and external) service is delivered in line with the companys’ service philosophy and standards at all times
• To drive the culture of daily training, with a high emphasis on guest service, throughout all departments
• To implement training and development strategies to continuously improve performance and guest service
• To work with a third party training company along with the Training Manager in developing enticing, exciting and effective training programs/courses/sessions
• To coordinate and liaise with all department heads for personal training and HR issues
• To build a strong career and succession planning system to retain and develop talent

        SECURITY

• To ensure the security of all employees is a daily practice and is upheld
• To ensure the relevant security levels are in place at all times throughout the hotel
• To ensure the appropriate emergency response programs are established, understood, regularly trained and fully functional
• To ensure the H&S of all employees and guests is maintained

Eligible applicants must have either 2 years experience as a Director of Human Resources OR 4 years experience as a Human Resources Manager in a 5 star hotel and meet at least two of the following prerequisites:

1. 35-45 years of age Malaysian Nationals  
2. Previously been involved in a Hotel opening
3. Previously managed all aspects of Human Resources as outlined above

Director of Sales & Marketing

As the Director of Sales & Marketing you will be fully responsible for Sales & Marketing, Public Relations and Revenue Management for the entire hotel (Rooms and F&B), ensuring appropriate media coverage and achievement of financial budgets.

A high level of attention to detail for the quality, planning and acquiring of business in advance, so as to ensure exceptional guest experiences driven by knowledge of the market and those that shape it.

To lead and train a team, by showing inspirational leadership and creating self-motivation.

Specific role responsibilities but not limited to:

SALES

• To prepare the hotel’s annual sales and marketing plan
• To prepare the departmental budget that correctly reflects the hotel’s business plan
• To implement the hotel’s sales and marketing plan and execute the sales programmes and activities within it
• Spearhead the direction of all sales and marketing initiatives for the Hospitality division for the Group.
• Achieving the agreed revenue targets for the properties, coach and continue to develop a dynamic team, drive growth in MICE business, foster strong client relationships to secure and retain clients, as well as establish, review and implement any systems necessary to ensure the efficient and effective operation of the department.
• Improve the companys’ presence through the introduction of Web, Social Media and Brand development with the ability to connect with other markets segments.
• Ensure hotel meets or exceeds budgeted goals.
• Direct the Sales & Marketing team to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
• Works with management team to create and implement a sales and marketing plan addressing revenue, customers and the market for the segment
• Maintain and promote a team work environment with effective and clear communication amongst co-workers.
• Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office coverage.
• Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard.
• Creating a focus on attracting new business.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Responsible for the training of sales managers and staff.
• Follow and promote hotel standards with guests, co-workers.
• Evaluates and drives the hotel’s participation in the various sales channels, Market Sales, Event Booking Centres, electronic lead channels, etc.

MARKETING & COMMUNICATIONS

• To develop marketing initiatives, promotions, packages and ad campaigns to ensure successful customer response and positively impact market yield and RevPAR
• To be fully responsible for the hotel’s direct mailing list and ensure constant up-dating thereof
• To identify public relations opportunities and coordinate activities to augment the overall marketing communication strategy
• To develop strong community and public relations by maintaining hotel participation in local, regional and national tradeshows and client events
• To implement and maintain informative and imaginative Social Media.
• To work with publishing houses, reviewers, bloggers and journalists to ensure timely and reviews and articles of the hotel
• To be the caretaker and ensure photography of the hotel is up to date and of a high level
• To support the General Manager by coordinating crisis communications

REVENUE MANAGEMENT

• To prepare the hotel’s annual rooms revenue budget
• To meet or exceed budgeted RevPAR for the hotel
• To develop with the Revenue Manager the revenue management and rate strategy initiatives to maximize revenue goals
• To accurately forecast occupancy changes based on changing market conditions (additions to supply and demand, etc.) and redirect selling activities to maximize revenues

Eligible applicants must have either 2 years experience as a Director of S&M OR 4 years experience as an Assistant Director of S&M in a 4 or 5 star hotels, must have worked in Malaysia, and meet at least one of the following prerequisites:

1. Previously been involved in a Hotel opening
2. Previously worked in a senior role in at least 2 other equivalent properties

Summary

Leader Asia-Pacific Sdn Bhd aims to provide an experience that enlivens the senses, instills well-being and fulfills even the unexpressed wishes and needs of guests. Anticipating and satisfying needs of guests driven by imagination, knowledge and generosity are second nature.

Please send your resume attached with a scan of your current photo to:

EMAIL: hotelstaffinternational@gmail.com